Personal Data We Collect or Process
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We also collect information that you provide to us voluntarily. We collect personal information from you when you request a quote, respond to a survey, fill out a form, sign up to receive newsletters, advisories, announcements and invitations and contact us by phone, email or any information through the section Contact Us on our Website. To set up an account or request a quote, we require first and last name, company name, email, business address and shipping address. A phone number is optional. To purchase products, we will also require payment card information. To request a quote, we require your first and last name, company name and email.
How We Use the Data
To process transactions. Your personal information will be used for the express purpose of delivering the purchased product or service requested;
To improve our Website. We continually strive to improve our Website and their offerings based on the information and feedback we receive from you. We also collect information on website traffic patterns on a macro-scale which is not tied directly to your personal information;
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs;
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. If at any time, you would like to unsubscribe from receiving future emails from our Company, we include detailed unsubscribe instructions at the bottom of each email.
To send services guides and other communications to keep you updated on our most current services. We may also use your address to send you occasionally new service announcements. You may elect to opt out of either of these uses of your mailing address by contacting us. To fulfill legal obligations we have to governmental authorities or other third parties For other legitimate business purposes.
With Whom We Share Personal Data
The Company is a provider of services headquartered in the United States, and as such may need to share information with internal personnel. We may also share your personal data to third parties who perform services on our behalf, including without limitation our service providers, credit card processor, technology providers and professional advisors.
We may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our or our affiliates’ rights or property, or the rights or property of visitors to or users of the Website. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
Grounds for Using Your Personal Data
We rely on the following legal grounds to process your personal information:
Performance of a Contract. We may need to collect and use your personal information to enter into a contract with you and to perform services and deliver products that you request.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
Protection of Your Personal Data
We retain the personal data we collect for so long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.
We take reasonable administrative, physical and technical precautions to protect your personal data and communications between us. Our Sites are equipped with Secure Sockets Layer (SSL) technology. SSL protocol is the industry-standard to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. Customer information sent is not discernible to anyone except the recipient. Browsers that support the SSL encryption technology are called secure browsers. Online orders must be placed from a secure browser. Most current browsers are secure, such as Google Chrome, Mozilla Firefox, Internet Explorer, and Apple Safari. Your browser will automatically enter the secure mode when you make purchases. If you do not have a secure browser and would like to place orders, please contact our Sales department for assistance.
Additionally, we use Secure Sockets Layer (SSL) software, the industry-standard Internet security protocol, to secure your credit card information. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it’s transferred over the Internet. We do not retain credit card information in our systems.
No Internet or e-mail transmission is ever fully secure or error free, however. We therefore cannot guarantee absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
Links to Other Websites
With Whom We Share Your Information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website or performing background checks of Real Estate Professionals. We may also release information to collection and/or credit agencies for past due Service Professional accounts. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Marketing Affiliates: When you are referred to us via a third party marketing affiliate, we may share your email address, and other information that you provide, to such marketing affiliate.
Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
Other Situations. We also may disclose your information: In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
Your Choices About Collection and Use of Your Information
At any time a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them.
Blogs, Bulletin Boards, Reviews and Chat Rooms
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
Visiting Our Websites from Outside the United States
No Rights of Third Parties
Third Party Sites
Third Party Vendors
No data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have any questions about the security of your personal information, or if you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “How to contact us” section below
How to Contact Us